Customer data and insights to improve your customer experience and unlock your business potential
Your customers choose how they want to interact with your product and services, when, and where. How do you know that what you are doing matches their expectation? When you know your customers inside-out, you can find gaps and opportunities. As a customer centric organisation, you have a customer success vision, you design strategies, messages, and content that match your customers’ needs and priorities. Is your customer strategy giving you the results you want? What you measure gives you the knowledge to improve, what you improve gives you results. Ongoing, consistent metrics of your customer data and insights provides you with the knowledge to drive customer engagement. Customer feedback, reviews, satisfaction surveys and analysis of your customer journey will provide a roadmap for success.
Do you want to learn more about how we work with our clients - click here
Why us?
We believe in embracing your customers and becoming strategic partners with you to achieve your overall organisational goals. Think was born because of a discovery in the market to provide and support organisations in delivering customer centred strategies to solidify their offer into their customers’ minds. Since 2008, We have helped many New Zealand businesses grow by analysing and auditing their users’ behaviour, engagement, and preferences, translating evidence into actions to increase loyalty and advocacy, and measuring its success after implementation.
We set ourselves apart from other research companies by feeding the research results back and implementing them into your business. In doing this, we ensure that we deliver real results to our clients.
Whether you need to grow your business, increase your customer base, monetise your offer or comply with regulation we can help. Book a time with us to learn more
Areas of expertise
BUSINESS STRATEGY
Customer-centric companies lead from the top down building successful cultures. We have helped in creating and delivering approaches for companies to offer a consistent service to its clients across the board. We helped Hawkins construction in Auckland, Wellington, Hamilton and Christchurch creating customer centric cultures and early childhood centres in Auckland meeting their parents and children’s’ needs.
LOCAL GOVERNMENT AND PUBLIC SECTOR
The environment in which local government and public sector operate is complex due to the enormous tasks they are presented with, considerable number of stakeholder and large customer-base. We understand the intricacies and the uniqueness of working with such organisations and have worked with Auckland Council, Auckland Transport and others of such magnitude providing ongoing consistent solutions.
CUSTOMER EXPERIENCE
Having a large customer base, means that your customer experience needs consistent, ongoing metrics that connect to the bottom line, for Transdev we collaborate with experts in other areas to deliver comprehensive solutions to improve the customer service delivery an increasing customer satisfaction. We also conduct positioning studies, customer satisfaction surveys and customer experience benchmark measurements. We co-create with our clients and their customers and take a human-centred approach.
DIGITAL MEDIA & TECHNOLOGY
We help online platforms with the best use of analysing their data, by joining the dots between big data and insights. We know data privacy, engagement and GDPR compliance. We take care of translating data into useful insights, so you don’t have to.
START-UPS
By doing a discovery and pain point analysis we find gaps and opportunities to drive business success. Your users know more than you think and are there to help and answer questions. Why not ask them? We build strategies to engage with them.